The Basics
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      1. Authsignal Knowledge Base
      2. The Basics

      How to manage my own users authenticators?

      The Authsignal platform allows your own platform to provide step-up and Multifactor Authentication to your own customers.

      If your customers cannot recover their own accounts or require manual account recovery procedures, we offer a way for your own administrators to remove the user's authenticators on their behalf.

      Warning: This step effectively removes the layer of extra security put in place by your platform and users. Only remove authenticators if you have already established a level of trust with the customer requesting this.

      Step 1. Navigate to a user's profile page from Users -> Search for your user.

      Step 2. Click on "Remove Authenticators".

      Step 3. Select the Authenticator you want to remove. Authsignal will present an MFA challenge flow to complete this action, and you will need to be already enrolled with MFA on the Authsignal platform to complete this step.